A Real Person Reviews Your Form
Before your details are sent, a trained specialist reads every line and looks for typos, missing information, and small errors that are easy to miss.
A patient, human-reviewed travel service
Take your time. We will help you complete your U.S. travel form, one gentle step at a time.
Travelling to the United States requires a travel authorization called an ESTA. We are here to walk you through the questionnaire calmly, check every answer for you by hand, and make sure nothing is missed.
A Helpful Note: You don't need to be technical. If you can read this page, you can complete our questionnaire. We do the careful checking for you.
Margaret, Senior Travel Specialist: "We don't rush you. We want to get it right the first time so your holiday is perfect."
How We Help You
How We Help You Avoid Mistakes
A small typo on a travel form can cause big problems. That is why real people — not only computers — review every questionnaire before it is sent.
Easy-to-Read Questionnaire
We use plain English, large print, and we explain why each question matters. There are no confusing words and no surprises.
Gentle Support by Email
If you get stuck, you can write to us at any time. Our team replies kindly, in clear language, usually within a few hours.
Your Journey With Us
Three Simple Steps. No Surprises.
We have made the process as straightforward as possible. Here is exactly what happens, in order.
Step 1: Your Personal Information
Open our easy-to-read questionnaire and answer simple questions about yourself, your passport, and your trip. Take all the time you need — your progress is saved as you go.
A Helpful Note: Don't worry — every box is clearly labelled and you can always go back and change an answer.
Step 2: Our Specialists Make Sure Everything Is Correct
When you're finished, a real person on our team carefully reads through your answers, checks them against your passport, and fixes any small mistakes for you.
A Helpful Note: This human review is included in your service. We will email you if anything needs a small correction.
Step 3: We Send Everything for You
Once your details are checked, we send the completed questionnaire and email you the result, usually within a day or two. Your travel authorization will arrive in your inbox.
A Helpful Note: If anything is unclear, we will write to you in plain English and gently explain what to do next.
Before You Begin
A Friendly Checklist Before You Start
There's no hurry. Please gather these items first, and the questionnaire will feel much easier. If something is missing, you can always come back later.
- Your current passport (please make sure it has not expired)
- An email address you can check easily
- Your travel dates, even if they are approximate
- The address where you plan to stay in the United States, if you know it
- About 15 quiet minutes — no need to rush
A Helpful Note: If you cannot find your passport details, that is perfectly alright. Simply close the page and come back when you're ready. Your spot is always here for you.
We're Here to Reassure You
Common Questions From Travellers Like You
These are the questions we hear most often. The answers are honest, kind, and written in plain English.
- What if I make a typo on the form?
- Don't worry at all. Our team checks every letter before it's sent. If we spot a mistake, we'll write to you and gently explain how to correct it. You're never alone with this.
- Are you part of the U.S. Government?
- No, and we want to be very clear about that. We are a private assistance service. The official government questionnaire is available directly at esta.cbp.dhs.gov for a lower fee. We charge for the human review, plain-English help, and customer support we provide.
- Will a real person actually look at my answers?
- Yes. Every single questionnaire is read by a trained specialist before it leaves our office. This is the most important part of what we do.
- How long does the process take?
- Most travellers finish the questionnaire in about 15 minutes. After that, our specialists review and send your details. You will usually have an answer within 1 to 3 days. We always recommend applying at least a week before your trip, just to be safe.
- What if I have trouble with the questionnaire?
- Please write to us. There is no question too small. Our specialists reply kindly and in clear language, usually within a few hours.
- Is it safe to share my passport details with you?
- Yes. Your information is sent over a secure connection and is only seen by the trained specialist reviewing your file. We never sell your details to anyone.
No Surprises
What Happens After You Finish
We believe you should know exactly what to expect. Here is what follows once you've completed the questionnaire.
We Read Through Your Answers
A specialist quietly reads every line of your questionnaire and compares it to a checklist of common errors.
We Email You If Anything Needs a Small Correction
If something needs a small correction, we'll write to you in clear language. There's no rush, and no pressure.
We Send Your Completed Form
Once everything is just right, we send the questionnaire on your behalf and wait for the official response.
Your Authorization Arrives in Your Inbox
When the result is ready, you'll receive a clear email from us. We'll also explain what to do next, in simple steps.
A Real Person Is Waiting to Help You
If anything feels confusing, please don't struggle on your own. Write to us — we read every message, we reply kindly, and there is no question too small. We'd rather hear from you than have you worry.
Real specialists, not chatbots
Replies in clear, plain English
Usually within a few hours
Available every day, including
weekends